Contact Us

We’re here to help! Whether you have questions about your order, our products, or just want to connect, we’d love to hear from you.

How to Reach Us

Email: support@aurarise.co
We aim to respond within 24–48 business hours.

Common Questions

1. Where is my order?
Once your order ships, you’ll receive a tracking email. Please allow 2–5 business days for processing and 2–5 business days for shipping.

2. Can I change or cancel my order?
Orders begin processing quickly after purchase. If you need changes, email us as soon as possible, and we’ll do our best to assist.

3. Do you accept returns or refunds?
Because our products are made to order, we only accept returns for defective, damaged, or incorrect items. Please see our Refund Policy for details.

4. How do I know if my order went through?
You’ll receive a confirmation email right after your purchase. Be sure to check your spam/junk folder if you don’t see it.

5. Where do you ship?
We currently ship across the U.S. and internationally. For estimated delivery times, check our Shipping Policy.

Still Need Help?

If your question isn’t answered above, please email us directly. We’re here to make your AuraRise Co experience as smooth as possible.

Thank you for supporting AuraRise Co! we’re excited to rise with you!